If you’ve ever experienced the “joy” of moving* (especially if you’ve accumulated furniture), you know that not only are you learning the ropes in a new community personally, but as a business, nobody knows you. Nobody knows that you volunteered […]

READ MORE

There are probably some things you do to say “thank you” to all of your clients: send them holiday greetings, thank them for their business, and maybe even provide a small referral discount. But what about those clients that are […]

READ MORE

If I asked the Millo community which clients they’d most prefer to have, I’m guessing 99% of you would say, “the ones that pay.” (Or some derivative of that.) Am I right? However, just because a client pays well and pays […]

READ MORE

At Millo, we’re committed to providing amazing content to help freelancers at all levels escape agency life and build a business you love. We especially love tackling your tough questions, and there may be no tougher aspect of freelancing than […]

READ MORE

In a perfect world, clients would have ample room in their budgets for design work and would happily pay you immediately upon project completion. But who knows if they even have designers in Heaven, so let’s focus on life here […]

READ MORE

Here at Millo we talk a lot about how to convince your design clients to hire you again (and again and again and again). We’ve talked about upselling your next design project and when the right time is to ask […]

READ MORE

Have you ever had a client ask you to do something outside of your realm of expertise? Maybe they want some extensive customization to their WordPress theme. Or a fillable PDF form that calculates based on user input. Or some […]

READ MORE

Can you believe it’s already December? If you’re like me, you’re scrambling to put together something for your best clients in time for the holidays. But what to do? And how can you afford it – December generally being a […]

READ MORE

Have you ever been asked to critique a fellow designer’s project that needs more than a little bit of work? You don’t want to come off as snooty or rude and you certainly don’t want to hurt their feelings, but […]

READ MORE

Deciding to tackle a project you’ve never done before takes guts. It’s exciting and nerve-wracking at the same time. Can you do it? Is this going to be a total disaster? Are you going to absolutely rock it? Once you […]

READ MORE

Let’s face it – most freelancers neglect their resumes, if they even have a resume at all. After all, you’re running a business with a great website, portfolio, and dribbble account. Isn’t a resume simply unnecessary? Maybe. But if you […]

READ MORE

Here at Millo we talk all the time about how to go from good to better. Better clients. Better income. Better communication. Better business. But what about just getting to good? Not all of us are in the position right now […]

READ MORE

When we as freelance designers think about networking, we generally think about meeting potential clients. However, today we’re going to talk about networking with people who might not be a client (hey, you never know) but can be absolutely essential […]

READ MORE

When I left college, I had no idea how printing presses worked. I didn’t understand why people judged me for how I looked and not what I knew. I knew no one in the design industry except the on-campus staff […]

READ MORE

Recently we received the following question about getting paid as a freelancer from a reader planning his freelancing debut: Would you recommend I set up a credit card service to receive payments through my future website or is this unnecessary? Is […]

READ MORE

So you’ve got this potential lead. You meet with them, go over their needs and wants, and you’re all pretty excited about getting started. And then they review your design quote. “Oh. We were thinking more in the <subtract 50%> […]

READ MORE

The Freelancer’s Union recently announced the ability for members to purchase liability insurance. But as freelance designers, do we really need it? Truthfully, when I read the “hey, we’re now offering liability insurance” email, I wondered what, exactly, that entails. […]

READ MORE

Recently Preston launched his debut Q&A video series where he talks about handling clients that treat us like employees. If you watched it, you know that Preston talks about what I believe is a freelancer designer’s greatest attribute. (And it’s […]

READ MORE

“Well, maybe just one more day to see if they pay.” Have you ever said this to yourself? (I have.) One of the most troublesome parts of freelancing is invoicing and collecting payment. Nobody likes to be the bill collector, […]

READ MORE

Remember when you took tests in school and they required you to memorize everything? It was frustrating, wasn’t it? You knew that in the “real world,” you’d simply look up that formula you only needed to know once every 3 […]

READ MORE

I get asked to critique freelancers’ websites fairly often. In general, I find we freelancers tend to make the same basic yet egregious mistakes: We claim to be experts in creating a brand yet our own websites are generic web […]

READ MORE

True story: This last week was the week from technology hell. Why? Because I’m in the middle of moving 1200 miles, so not only have I fought missing cables and NAS storage crashes, I’ve also battled dial-up slow “high speed” […]

READ MORE

Have you ever had trouble getting clients to pay invoices? Have you ever felt anxious, fearful, or “weird” about billing a client for your time? Have you ever had to haggle with a client over an invoice? If so, this […]

READ MORE

Earlier this year I wrote a post about the 9 business terms all freelance designers must know to succeed. I received a lot of great feedback from the Millo community begging for more advanced terms. So, of course, I just […]

READ MORE

Recently, I received this client response to a proof: Oh my gosh, Oh my gosh OH MY GOSH!!! This is SOOO cool I squealed when I opened the pdf!!! I LOVE IT!! (PS: If you’d like to see what my […]

READ MORE

No matter how well you plan, some weeks it seems like every client needs something and you’re left wondering when you’re going to sleep. Maybe everyone wants their project finished before an upcoming holiday or perhaps you’re taking a long […]

READ MORE

True story: Last week I had a GoToMeeting client call at 9am, but I had a dentist appointment at 8am. No worries, right? But my dentist was running 40 minutes late, so I was 14 minutes late to my 9am […]

READ MORE

A picture is worth 1,000 words. Keep that in mind when you go to your next potential client meeting. You want to make a great first impression and win the account. While what you say and how you act are […]

READ MORE

We all know the dangers of discounting client work to get our foot in the door – we already have enough trouble haggling over pricing as it is. However, there are times when a client earns a discount. Maybe they’ve […]

READ MORE

When you’re stuck in a cubicle, all you can dream about is the freedom of working from home. Your own office, your own tools, your own decor…oh, it’s simply glorious! Then real life smacks you in the face: you’re distracted […]

READ MORE

Whether it’s from clients or from fellow designers, I hear this a lot: “Business was going great. I had a lot of customers and was really busy, but now I’m not because <insert reason here>. So I need to figure […]

READ MORE

You know the “forever” projects I’m talking about – those that are three months behind schedule yet your client wants to see “just one more” color scheme or isn’t sure about the copy. When once you were thrilled about landing […]

READ MORE

If you graduated from art school, a trade school, or even with a liberal arts degree, you know that they don’t teach you how to go into business for yourself. Suddenly, besides designing and dealing with clients, we’re thrust into […]

READ MORE

Have you ever had one of those clingy clients that calls daily? Twice daily? Sunday afternoon? Do you save their number in your phone just so you can press “ignore” when you see them calling (for the third time in […]

READ MORE

Life would be so much easier if all we had to focus on was dropping creative awesomeness on the world, wouldn’t it? Alas, such is the life of a freelance designer…the wearer of many hats. Today’s hat is boring. You’re […]

READ MORE

Taking the plunge into freelancing is scary – we all know that. One of the reasons we’re so afraid is that we’re great designers but often know little about running a business (and that’s why many businesses fail). So to […]

READ MORE

I’m sure you know the marketing gimmick by now: the reason most retail stores price items at $99.99 instead of $100 is that it tricks the average consumer’s mind into believing an item is cheaper than it is. But does […]

READ MORE

I know what a lot of you who haven’t yet found your niche or who are undecided if you even want a niche were thinking when I recently blogged about finding mine: “I’m not sure finding a niche is a […]

READ MORE

Pretend you’re Saul Bass. You’re one of the most famous designers and filmmakers in history when a young designer approaches you and says, “Mr. Bass, I’m a huge fan of your work and one day I hope to be just […]

READ MORE

You’ve all heard the phrase, “if you try to be good at everything, you’ll be excellent at nothing.” But unless you’re one of the lucky ones, finding your niche can be really difficult. Don’t feel bad if you haven’t found […]

READ MORE

If you’re like me, once you started using your official business name, “we” vs “I” became a big issue. Which sounds better? Am I misrepresenting myself if I use we? What will clients prefer? Think about who your target client […]

READ MORE

Recently I blogged about how to rock your first client meeting. In the comments, Millo reader Siedah asked this great question: “[Do] you have any suggestions for a designer dealing with an unprepared client? I tend to run into a […]

READ MORE

Best news ever! A potential client has scheduled an in-person meeting with you to discuss their needs and how you might be able to help them. (Got a phone conversation? Learn how to overcome fear and win the account.) Eeeeek! […]

READ MORE

Remember Preston’s recent post about not creating another job for yourself as a freelancer? How one of the great perks about freelancing is freedom, and how the world will not explode if you take a week off? Recently I wrote […]

READ MORE