“I’m always thinking about the client’s finances as though they were mine.” I got this message the other day and hear this all the time from other freelancers. The basic message here is freelancers telling themselves, “I wouldn’t buy the […]

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A key difference between freelancers charging low rates and freelancers charging premium rates for their services is how they portray themselves to potential clients. Freelancers charging higher rates see themselves as experts in their field and act more like consultants […]

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“How do I handle a client who repeatedly pays late?” I get this question from a lot of the freelancers I work with. Chasing after payment is a huge time and energy suck that almost all freelancers experience at one […]

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Selling your work as an introvert can be a tough task. Everything to do with pricing tends to bring up fear: Fear the client will walk away if you price too high, fear of being seen as a fraud, etc. […]

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My son, August, is just under two and is showing all the normal signs of two-year-old behavior: throwing hard objects at my head, refusing to put his diaper on, and protesting even when I give him exactly what he wants. […]

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It’s counter-intuitive to grow by taking on fewer clients, but it’s necessary. The thing about client services you find out is that there is an allotment of energy you expend servicing each client you have. You email back and forth, […]

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When sending an initial client intake questionnaire, proposal, contract, initial designs, or anything where you’ve asked a client to take action, you need to follow up if you don’t hear back from them. Many freelancers don’t realize how important it […]

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Have you ever thought about what it’s like to work with you? Did you know you can influence and design the steps you take with your client? Designing a process with fewer gaps and bottlenecks can give a smoother client […]

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I remember receiving some bad news earlier in my career from a client that I was doing some identity work for. We’d finished the logo, moved on to the stationery, and were just about to wrap things up when my […]

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