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For much of his early career, comedian and former Tonight Show host Jay Leno employed a famously tough-as-nails manager — many called her vicious — named Helen Kushnick. Kushnick negotiated ferociously on behalf of Leno and all of her other […]

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Even the most creative of freelancers can get in a rut. If you’ve been freelancing for a long time, status quo can feel more than comfortable — it can feel “right.” Of course, some of the things you might be […]

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Everyone has had their fair share of annoying clients during their careers. It’s something all businesses carry on their backs and even though you might think that you’ll never have to face such clients, but sooner or later, it will happen. […]

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“How do I gracefully tell a client I am increasing my rates? I’m upping my hourly rate by about 35%, which is approximately a $12 increase. This client is bigger than any of my other clients, and takes up more […]

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No matter how much you love what you do for a career, if you can’t pay the bills with it, it’s not a career, it’s a hobby. And as a freelancer, proper invoicing techniques and policies are so crucial to the […]

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When entrepreneur Bianca Board was young, she used to join her mum every morning on a paper run. She’d sit in the back of a little jeep, driving around the mountains, delivering papers. As she got older, her nana taught […]

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A terrible jittery feeling spread through my stomach. The lump in my throat hardened and my head began to spin. ‘How did I find myself in this situation?’ I asked myself, heart sinking. I was on the phone. On the […]

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“How do I handle a client who repeatedly pays late?” I get this question from a lot of the freelancers I work with. Chasing after payment is a huge time and energy suck that almost all freelancers experience at one […]

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You read about them, hear about them, but never really meet them. You probably have had a few great experiences with your clients. But those fantastic human beings, who will instantly fall in love with your work and cannot wait to hire you […]

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The single most important aspect of growing your business is creating happy clients. But creating lasting client relationships can be difficult, especially as a freelancer. The single most important aspect of growing your business is creating happy clients. #FreelanceLife Click […]

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My son, August, is just under two and is showing all the normal signs of two-year-old behavior: throwing hard objects at my head, refusing to put his diaper on, and protesting even when I give him exactly what he wants. […]

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The biggest hurdle I’ve overcome is my own mind. From things I’ve read, heard, & seen related to business, I now have ideas and stories floating between my two ears. Unfortunately, most people don’t know what they’re talking about. Which means […]

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I’ve been running my own business long enough to know that absolutely no one gets into business because they love invoicing. And since it can be such a pain, it’s easy for us to overlook invoicing or pay very little attention to […]

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Plenty of stand-up comedians have had fun skewering the silliness of the “What’s your greatest weakness?” question that job interviewers often ask. The two best comedic answers I’ve ever heard are, “I really struggle with attendance,” and, “For me the […]

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When sending an initial client intake questionnaire, proposal, contract, initial designs, or anything where you’ve asked a client to take action, you need to follow up if you don’t hear back from them. Many freelancers don’t realize how important it […]

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It’s a pretty common phrase around the freelancing world—“charge what you’re worth.” But I think it’s doing more harm than good. In fact, I think it could be completely killing or holding back some freelancers. I know you mean well. […]

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“Do you offer a new client discount?” “I’d love to work with you. If you can do my project for $X, I’ll start today.” As a creative, you’ve probably heard something like this (or worse) all too often. It’s stressful. […]

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In the freelance community, we can all relate to experiencing the headaches of the problem client before. Naturally, not every project you work on will go as smooth as molasses. But simply saying “it is what it is” and gritting […]

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When you meet someone at a BBQ, in the park, or at a meetup, what do you call yourself? Are you a web designer? Graphic designer? A developer? Freelancer? Business owner? Entrepreneur? Solopreneur? Director? Company? Agency? Studio? What about the conversations you have with prospective clients? Is it the same? […]

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Stop beating yourself up over little things. Realize that you’re good enough. And acknowledge that your work is worth paying for. These are just a few of the key mind-shifts you’ll need to have if you’re truly going to thrive […]

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Pitches are often the very first thing that creates an impression of your business or service. If you can get the other person’s interest going at the start, rest assured 90% of your work is done. Ka-ching! But what makes a […]

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I’ve spent years building my web design business, Web123, from an idea back in 2009 to a super successful 7-figure business that can handle 30-40 website projects per month. (Our record is 42.) In case you’re wondering, I’m not talking […]

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A little while ago Preston and I ran a webinar on how I generated almost 400 new prospective website clients in under a week. If you haven’t watched it yet, you can check out the replay here. The response was […]

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Firing your client seems almost unheard of. After all, isn’t the backbone of any thriving business a large customer base? You may think so, but some clients aren’t worth your time. By devoting your time to clients that you find […]

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As a first time entrepreneur or business owner, setting your rates can be tricky. You want to get those customers coming through the door and it is far too easy to fall into the trap of assuming that if your […]

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When you think about what web design is, what comes to mind? A WordPress theme, 5 or so pages of content, a few plugins, giving the client what they want and getting paid a few grand for your hard work? For […]

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In my last blog post I shared some tips on how to decide whether or not you should say goodbye to a difficult client. I shared the four key questions I ask myself to help me decide if it’s worth […]

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Just lost a major client? No business wants to find itself in that situation, but the truth is: it’s bound to happen eventually. It’s something that we don’t typically plan for, because we’re so consumed with the day to day […]

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If you have been a freelancer for a while, chances are you’ve encountered the special species known as ‘difficult clients’. They come in different shapes and forms. There are the super needy ones that call you three times a day […]

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Referrals from existing clients are one of the most effective ways to generate new business. This is true across industries and business models. It is especially important, however, for web designers and other freelancers. Getting web design clients or clients […]

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It happened to me. I wanted to say no to a project badly. I was running through a list of excuses in my mind, even having slight nightmares about this project. There was just something inside me that kept me […]

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One of the most important things in getting steady work is having a set client onboarding process that will transform potential customers into paying clients. Once that client inquiry lands in your inbox, you need to act quickly to guide […]

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Clients are the lifeblood of every freelance business. Even though they drive us crazy, we love them just the same 🙂 But there are some clients that just aren’t worth it, no matter how much money they seem to have. Read […]

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When I was 16, I dropped out of high school. It was not where I needed to be. I was strung out on drugs, and my home life was full of dysfunction, fighting, and loneliness. All I knew was I […]

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This past year I was lucky enough to be selected as the designer behind the new Millo logo. Preston reached out to a number of designers but ended up choosing me due to my quick response time and my stellar […]

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If you’re the type of creative who enjoys jumping from project to project, you’ve probably feel an equal combination of excitement and terror. Excitement because you’re constantly stimulated and flexing your creative muscles by changing it up so frequently. Terror […]

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A note from Preston: Today, I’m thrilled to unveil our brand-new custom-made hand-lettered logo. The logo was designed by the über-talented Dina Rodriguez of Letter Shoppe and I’ve asked her to share with us a bit more about her onboarding and design […]

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Here at Millo we talk a lot about clients: How to find new clients How to find the right clients for your business How to keep your best clients for life Today I’d like to talk about the last one. […]

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Hey – so first off, this ISN’T about the cool “IFTTT” service, if that’s what you were thinking 😉 But, this approach DOES have something in common with it: The phrase, “If this, then that.” In this blog post, I’m […]

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Your first email you send a new prospect is the most important one. A bad, mediocre, or even average one will instantly send up to 90% or more of them away. A good one, though, will get you a reply […]

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Recently, we redesigned the Millo logo with the help of Dina Rodriquez at Letter Shoppe. (Stay tuned for the final logo reveal + lots of cool swag by subscribing to our email newsletter.) Getting our logo redesigned put me in […]

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No matter how careful you are, if you’re in business long enough, you’re going to screw up. Bad. (Not the “my bad, I sent over the wrong revision.” The big “we just printed 3000 brochures with the client name misspelled.”) […]

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How often are you asked to create an identity for a client who is not clear on their objective, vision, audience, competitive environment, differentiator, or message? All the time, am I right? And unless you clarify all of these details, […]

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Let’s face it. Many clients give terrible feedback throughout a project. In the end, that wastes valuable time and impairs the project’s outcome. The good news: You can teach your clients to give better feedback. It’s actually your job to […]

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