Articles in: 'Client Advice'   Remove Filter

When I ask my two-year-old daughter to do something she doesn’t want to do, she has no problem telling me no. When I say, “Please put your shoes on,” she says, “No!” When I say, “Stop eating that crayon,” she […]

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Tired of writing proposals that don’t get accepted or go unanswered? A common problem I hear is designers who spend a bunch of time and energy on a proposal, only for their prospect to reject it. Or, the prospect disappears […]

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One of my earliest clients was a fashion design company in Los Angeles who asked me to create a print ad for use in one of the larger industry trade magazines. Excited to be creating a design with such a […]

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It happened to me today. I was talking to a client who didn’t understand the difference between “design” and “layout.” Sigh. In fact, I don’t think a day goes by without a client asking what we in the creative industry […]

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We all make mistakes. And, if you are a creative freelancer and own a creative business, you have made — and will continue to make — a ton of them on projects for your clients. That’s a given. The variable is […]

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Breaking up is the hardest thing to do—especially when you’re a freelancer. But, sometimes, you just need to do it. The reasons, of course, vary depending on exactly why you decided to become a freelancer in the first place. For […]

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You perform a service. Then you get paid. That’s the definition of business in a nutshell. But what if your clients take their sweet time when it comes to compensating you? You need cash now. But in this case, your […]

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The way you present your work can be the difference between getting your client’s approval and going back to the drawing board over and over again during the project, while both you and your client get frustrated. Below are a […]

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As a designer, do you struggle with understanding your client’s requirements? More often than not, making sense of the client’s demands and requests can be quite a daunting task. Here’s a scenario that’s quite common with designers and their clients. […]

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Ever notice how Amazon packages routinely come earlier than expected? They’ll tell you the package will arrive on or by the 27th, and when the package shows up on the 23rd, you are pleasantly surprised. Amazon sets themselves up to […]

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It’s no secret that the online world of freelancing is filled with providers who boast about their qualifications and throw proposals at every job that crosses their path. Though their intention is to make money, most of their time is […]

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Have you ever tried to change someone’s perception of you after you’ve known or worked with them for a while? If you’ve tried, you’ll know it is incredibly difficult to do it—especially with siblings or family for example. Maybe you’ve […]

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Struggling with new leads? You need not look much further than your very own existing client list! You read that right. Your existing client list can be a gold mine, if you approach it with a new perspective and focused strategy. […]

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In two previous posts for Millo, I presented the idea of turning estimates into flat fees and also, how to determine that estimate in the first place. In this post, I’ll be discussing how you can live with, and be at […]

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The other night I took my wife to dinner and she was in the mood for Italian. I couldn’t help but notice the waiter offering us everything from appetizers, wine, desert, and he even offered to alter the menu if […]

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As a freelance creative, it’s essential to get paid on time. Clients holding back on you can create those terrible thoughts of going back into full time employment. Fortunately, there are ways to keep the cash flowing. I’ve developed my […]

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It is essential in any negotiation to understand what the client wants. Often an early misunderstanding can escalate into a full-blown battle of egos that can cause problems. We don’t want that! I’ll be discussing the various types of clients (particularly […]

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In an earlier article I wrote for Millo, I suggested that the right time to use a flat fee over an hourly rate was anytime and every time you are asked by a client to provide an hourly cost estimate for a […]

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Becoming a world class chef. Building a “buffet-like” investment portfolio. Earning $3500+/month working less than 20 hours per week. All these achievements were once thought to be impossible to obtain by many people. Yet, after personally starting to earn more […]

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A couple of weeks ago, I was talking to a freelancer about how to jumpstart her career, and in our discussion, this question popped up: “Stefan, I’ve been freelancing for three months so far and everything looks good. I managed […]

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For much of his early career, comedian and former Tonight Show host Jay Leno employed a famously tough-as-nails manager — many called her vicious — named Helen Kushnick. Kushnick negotiated ferociously on behalf of Leno and all of her other […]

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Even the most creative of freelancers can get in a rut. If you’ve been freelancing for a long time, status quo can feel more than comfortable — it can feel “right.” Of course, some of the things you might be […]

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Everyone has had their fair share of annoying clients during their careers. It’s something all businesses carry on their backs and even though you might think that you’ll never have to face such clients, but sooner or later, it will happen. […]

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“How do I gracefully tell a client I am increasing my rates? I’m upping my hourly rate by about 35%, which is approximately a $12 increase. This client is bigger than any of my other clients, and takes up more […]

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No matter how much you love what you do for a career, if you can’t pay the bills with it, it’s not a career, it’s a hobby. And as a freelancer, proper invoicing techniques and policies are so crucial to the […]

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When entrepreneur Bianca Board was young, she used to join her mum every morning on a paper run. She’d sit in the back of a little jeep, driving around the mountains, delivering papers. As she got older, her nana taught […]

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A terrible jittery feeling spread through my stomach. The lump in my throat hardened and my head began to spin. ‘How did I find myself in this situation?’ I asked myself, heart sinking. I was on the phone. On the […]

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“How do I handle a client who repeatedly pays late?” I get this question from a lot of the freelancers I work with. Chasing after payment is a huge time and energy suck that almost all freelancers experience at one […]

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You read about them, hear about them, but never really meet them. You probably have had a few great experiences with your clients. But those fantastic human beings, who will instantly fall in love with your work and cannot wait to hire you […]

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The single most important aspect of growing your business is creating happy clients. But creating lasting client relationships can be difficult, especially as a freelancer. The single most important aspect of growing your business is creating happy clients. #FreelanceLife Click […]

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My son, August, is just under two and is showing all the normal signs of two-year-old behavior: throwing hard objects at my head, refusing to put his diaper on, and protesting even when I give him exactly what he wants. […]

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The biggest hurdle I’ve overcome is my own mind. From things I’ve read, heard, & seen related to business, I now have ideas and stories floating between my two ears. Unfortunately, most people don’t know what they’re talking about. Which means […]

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I’ve been running my own business long enough to know that absolutely no one gets into business because they love invoicing. And since it can be such a pain, it’s easy for us to overlook invoicing or pay very little attention to […]

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Plenty of stand-up comedians have had fun skewering the silliness of the “What’s your greatest weakness?” question that job interviewers often ask. The two best comedic answers I’ve ever heard are, “I really struggle with attendance,” and, “For me the […]

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UPDATE: You can now download these 5 scripts + 10 more proven templates for getting new clients, following up, and building your business—all for just $5. Yes, seriously. Click here. When sending an initial client intake questionnaire, proposal, contract, initial […]

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It’s a pretty common phrase around the freelancing world—“charge what you’re worth.” But I think it’s doing more harm than good. In fact, I think it could be completely killing or holding back some freelancers. I know you mean well. […]

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“Do you offer a new client discount?” “I’d love to work with you. If you can do my project for $X, I’ll start today.” As a creative, you’ve probably heard something like this (or worse) all too often. It’s stressful. […]

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In the freelance community, we can all relate to experiencing the headaches of the problem client before. Naturally, not every project you work on will go as smooth as molasses. But simply saying “it is what it is” and gritting […]

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When you meet someone at a BBQ, in the park, or at a meetup, what do you call yourself? Are you a web designer? Graphic designer? A developer? Freelancer? Business owner? Entrepreneur? Solopreneur? Director? Company? Agency? Studio? What about the conversations you have with prospective clients? Is it the same? […]

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Stop beating yourself up over little things. Realize that you’re good enough. And acknowledge that your work is worth paying for. These are just a few of the key mind-shifts you’ll need to have if you’re truly going to thrive […]

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Pitches are often the very first thing that creates an impression of your business or service. If you can get the other person’s interest going at the start, rest assured 90% of your work is done. Ka-ching! But what makes a […]

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I’ve spent years building my web design business, Web123, from an idea back in 2009 to a super successful 7-figure business that can handle 30-40 website projects per month. (Our record is 42.) In case you’re wondering, I’m not talking […]

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A little while ago Preston and I ran a webinar on how I generated almost 400 new prospective website clients in under a week. If you haven’t watched it yet, you can check out the replay here. The response was […]

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Firing your client seems almost unheard of. After all, isn’t the backbone of any thriving business a large customer base? You may think so, but some clients aren’t worth your time. By devoting your time to clients that you find […]

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