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Regardless of how great you are at building great business relationships, nearly every designer finds themselves (eventually) at odds with at least one client. You know what I’m talking about. The client is pretty picky, always asking for revisions or […]

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Last January, our website development team was struggling for a way to break out of our old market and into a new, more profitable niche. How we did it could work for your business too. Let me explain: Whether your […]

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Here at Millo we talk a lot about how to convince your design clients to hire you again (and again and again and again). We’ve talked about upselling your next design project and when the right time is to ask […]

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Have you ever had a client ask you to do something outside of your realm of expertise? Maybe they want some extensive customization to their WordPress theme. Or a fillable PDF form that calculates based on user input. Or some […]

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Can you believe it’s already December? If you’re like me, you’re scrambling to put together something for your best clients in time for the holidays. But what to do? And how can you afford it – December generally being a […]

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It’s a common voice all entrepreneurs hear inside their heads: “Will anyone actually pay me real money for this?” “Why would anyone pay me when there are so many other experts out there?” “Who am I to build a business around what I […]

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Yesterday, my wife, two kids and I got our family pictures taken. And, of course, I filled my life with all sorts of things that kept me from getting my hair cut until the very day of the photos: a […]

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Every freelancer has probably met a client who is extremely busy. This so-called busy client is an individual who has contacted you seeking for your services. Not only does he know what he wants, he is also conscious about the […]

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So you’ve got this potential lead. You meet with them, go over their needs and wants, and you’re all pretty excited about getting started. And then they review your design quote. “Oh. We were thinking more in the <subtract 50%> […]

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It seems like everybody now has a copy of Photoshop, Illustrator or some form of design software. The internet has made once exclusive design tools accessible to everyone. It’s not hard to imagine that people might start to ask themselves […]

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Today, in the first episode of our Q&A series, I tackle a question I hear pretty frequently: “How do I handle a freelance client who treats me like an employee?” If you’re reading this post in an RSS reader or […]

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“Well, maybe just one more day to see if they pay.” Have you ever said this to yourself? (I have.) One of the most troublesome parts of freelancing is invoicing and collecting payment. Nobody likes to be the bill collector, […]

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Let’s say you’ve spent hours on designing a website mockup for a new client, only to have a huge list of changes sent back that will for sure ruin your work. Have you ever dealt with a client situation like […]

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Have you ever had trouble getting clients to pay invoices? Have you ever felt anxious, fearful, or “weird” about billing a client for your time? Have you ever had to haggle with a client over an invoice? If so, this […]

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Freemium. If you’ve never heard of it, it’s a business model (term coined by Chris Anderson in The Long Tail) where you offer part of your services for free and encourage your customers to upgrade to a premium (paid) version. […]

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When you’re striking out on your own as a freelancer, there’s a lot to handle. You have to get your web presence going, build a business plan and a marketing plan, reach out to potential clients, and update your software. […]

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A note from Preston: This is possibly one of the most important blog posts I have ever written. I didn’t mean for it to be, but by the time I was finished, I realized how insanely important this message is. […]

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I recently read this comment from a pessimist in the freelance community: “Freelancing is a joke! There is no money in web design unless you are employed full-time by a company making a salary. Nobody pays real money anymore. They […]

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A picture is worth 1,000 words. Keep that in mind when you go to your next potential client meeting. You want to make a great first impression and win the account. While what you say and how you act are […]

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Sounds kind of epic: a single freelancer working from home wins a client over a big agency working in a local brick and mortar location, just by providing a killer design proposal. Believe me – it’s possible, because I did […]

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Whether it’s from clients or from fellow designers, I hear this a lot: “Business was going great. I had a lot of customers and was really busy, but now I’m not because <insert reason here>. So I need to figure […]

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As a freelancer just starting out, or even one who’s been doing this for a while, you might be inclined to say “yes” to every project and client that comes your way. But believe it or not, there might come […]

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You know the “forever” projects I’m talking about – those that are three months behind schedule yet your client wants to see “just one more” color scheme or isn’t sure about the copy. When once you were thrilled about landing […]

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Have you ever had one of those clingy clients that calls daily? Twice daily? Sunday afternoon? Do you save their number in your phone just so you can press “ignore” when you see them calling (for the third time in […]

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Freelancers and entrepreneurs are optimistic by nature. If we weren’t, we’d do the bare minimum in life to get by. We wouldn’t be running our own businesses. We’d be working at some low-paying job, enough to put bread and milk […]

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Many of us find new clients by word of mouth. In fact, any time I talk with a group of Millo readers, that’s where most of your business comes from. You make a client happy, fulfill their need, and they […]

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Imagine you’re a web designer (maybe you are one) and a client comes to you and says something like: “After looking through your portfolio, we’ve decided we’d really like to hire you for our next web design project.” The client […]

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It’s a new year again and with many of you wondering if now is the time to start freelancing, or how to take your freelance business to the next level, I’ve got the perfect resource for you! It’s a nearly-forty-minute-long […]

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Do you sometimes find it hard to get along with your clients? Have you ever spent a long time on the phone or in client meetings trying to convince them why a particular decision is a bad one? Have you […]

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Over the last few weeks, I’ve been reading How to Win Friends and Influence People. It’s an older book, but one that I’ve wanted/needed to read for a while now and, after reading about 3/4 of it I must say, […]

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I’ve met a few designers who think it’s a good idea to have a facebook page for their freelance design business. Whether or not I think it’s a good idea to have a facebook page as a freelance designer (I […]

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Recently I blogged about how to rock your first client meeting. In the comments, Millo reader Siedah asked this great question: “[Do] you have any suggestions for a designer dealing with an unprepared client? I tend to run into a […]

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Best news ever! A potential client has scheduled an in-person meeting with you to discuss their needs and how you might be able to help them. (Got a phone conversation? Learn how to overcome fear and win the account.) Eeeeek! […]

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We talk a lot about contracts here at Millo (see bottom of this post for a list of resources for working with contracts as a designer). But one thing we don’t talk about very often is what to do when/if […]

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In 2009, I wrote a post titled “7 tips on presenting logos to a client” and more than three years later I got this tweet from @thomshouse: I was curious of the order in which you present a logo… Do […]

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Yes, you’re reading that right. I tried to fire my client, and it backfired – so well, in fact, that our business relationship has improved! So what happened? Let me tell you… Deciding to fire my client Most of you […]

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Here at Millo, nothing makes us happier than helping out our readers as much as possible! Recently, JasonG asked the following question: Another problem I have along similar lines is the proper way to respond to ads from people looking […]

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A note from Preston: Millo is more than 3 years old this year and in 2012, we’ve had a great first half of the year! Why so great? Because so many of you have joined us! My analytics show that more […]

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How many of your clients absolutely must make a change, no matter how minor (or just to decide that they like yours better) on EVERY project? Most of them, right? Mine too. Give ‘Em What They Want… People, including your […]

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I have a love/hate relationship with my phone, especially when it comes to new clients. In fact, I used to be so bad that my boyfriend would listen to my end of the conversation so that he could give me […]

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I was recently in a lunch meeting with an entrepreneur who lives near me. We had become acquainted through some random business opportunity and, both being, internet marketers, we started to hit it off immediately. He launched his own business […]

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We’ve been talking a lot lately about designing and creating your own web portfolio. We showcased 50 stunning design portfolios you should see before designing your own and discussed the one critical site mistake that could be costing you clients. Today, […]

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Every once and a while I hang out in freelancing forums and read what other freelancers are struggling with. Yesterday, I read a really interesting question that went something like this: “Should I charge old clients for re-sending old files?” […]

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