Firing your client seems almost unheard of. After all, isn’t the backbone of any thriving business a large customer base? You may think so, but some clients aren’t worth your time. By devoting your time to clients that you find […]

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Do you have that one client (okay, maybe three?!) that’s habitually totally unorganized and needing something big last week? The one that asks for an entire PowerPoint presentation for tomorrow’s 8am meeting? (Just 20 slides, I swear! 85 slides later…) […]

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A few days ago, the phone rang at 10am. “Reliable! This is Lou,” my wife and business partner, Lou, said. (We run a design / marketing agency, but recently started Reliable: our new PSD to HTML & WordPress company). She […]

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