5 Ways for handling your client’s difficult questions

Freelance jobs are extremely popular today.

People, especially those who live in big cities and who don’t want to spend hours on the commute, choose to work from convenient locations like home or a local café or hub. Such flexibility is one of the main factors why people choose to become freelancers.

There’s an opinion that freelancers will dominate the world by 2020. Today, only in the U.S. there are 53 million freelancers who’ve brought in earnings over $715 billion.

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Freelance jobs vary, but all of them require taking on many responsibilities and working with clients directly.

Freelancers face many challenges, but sometimes communication and answering their client’s questions may be the most challenging. So how can a freelancer satisfy the needs of the most demanding clients and give them the answers they want to hear?

#1: Always give them more

Often clients may ask the most obvious questions. There’s no doubt it would irritate many people, but to show your dissatisfaction would be unprofessional.

When you are asked questions that are just too obvious, the smartest thing to do is to give an answer with as much information as possible. Some clients just don’t understand the specificity of a freelancer’s work, so arm yourself with patience. Clients will appreciate it.

#2: Give details

There are times when you can get a question about your work and how you approach it. These questions are multifaceted and can be very difficult to answer, even if you’re a professional and have worked in the field for a long time.

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The thing is, today’s people are all about specificity and to satisfy your clients you should give them plenty of details, otherwise, you’ll be pressured by the endless flow of information. Spend some time explaining them things they want to know, even if they might not understand .

#3: Don’t lie

They say that a good lie brings you benefits, but it rarely actually works. Even if it doesn’t kick you back right away, it definitely will after some time, and it will be even more embarrassing later on.

There are many reasons companies lie to their customers, but they rarely get away with it.

One of the most famous scams was done by Volkswagen when the company evaded environmental protection regulations by producing their diesel cars. The scam eventually got revealed and the company’s reputation suffered.

But if you’re a freelancer, your whole career is at stake. No matter how difficult the questions are to answer, you should never lie. Don’t be afraid if you lack the knowledge to answer a particular question.

Ensure your client that as long as you can help, you will.. Always tell the truth.

#4: Do research

If you’re not sure about the correct answer, you’ll probably need to do some research. It’s OK not to know everything, so don’t be afraid that your client may think you’re incompetent.

Researching is a part of a freelancer’s job. Professional essay writers, for instance, should always do meticulous research to satisfy the client’s needs and requirements. Their reputation depends on how well they can do research.

Research skills are something you can train. This requires some knowledge about trusted sources and their credibility, as well as skills of using online search engines.

These skills will help provide credibility to your answers and ensure that you won’t be asked unnecessary and unpleasant follow-up questions.

#5: Joke while being serious

Answering difficult questions is very overwhelming, especially if you feel that your reputation is at stake. Some clients may provoke you to figure out your weaknesses and test your knowledge and abilities.

Good humor is a sign of a true leader and a skillful entrepreneur. However, the thing is to remember that your humor should remain appropriate.

If a client asks a question that’s rather difficult to answer, you might start with a little joke, but it shouldn’t be a two-hour narration about something funny.

It should be relevant to the subject, but not distract your client from the issue they’re asking about. A slight joke should be followed by a complete answer told in a serious tone.

If you do it right, your clients will not only be satisfied with an answer, but they will also adore your charisma. It’s a good quality for a leader, but it should be used appropriately.

Can you avoid difficult questions?

All of us would prefer not to get asked complex questions at all, but, unfortunately, they are unavoidable. As freelancers work with a large list of clients, they have to comply with a variety of demands, some of which are very tricky and difficult.

The trick is to stay confident, no matter what. It’s important to give your answer confidently, without a trace of hesitation in your voice. If you’re confident, your clients will be able to rely on you and remain loyal, which is very important for a freelancer like yourself.

Let me know if you have any other tips in the comments.

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About Tom Jager

Tom Jager is professional blogger. He works at Awriter. He has degree in Law and English literature. Tom has written numerous articles/online journals. You can reach him at G+ or Facebook.


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