Articles in: 'Client Advice'   Remove Filter

There’s a great line from Oscar-winning movie writer (including Moneyball and The West Wing) Aaron Sorkin’s 2012 commencement address at Syracuse. He said, Decisions are made by those who show up. I love the overly simplistic nature of this statement, and […]

READ MORE

Last week, I had an opportunity to speak to a group of students at my Alma mater and I had a complete blast. My presentation was titled something like “Skipping 3-5 years: how starting a blog in college helped my skip […]

READ MORE

I think it’s awesome how many designers are still print-only. I love paper and ink. The way it feels in your hands, the smell, the way it looks under different lights. Digital doesn’t come close to the sensory experience that […]

READ MORE

Let’s talk about mistakes people make when designing a blog. Mistakes that can turn out to be quite destructive over time. The biggest challenge here is that the majority of these problems don’t ever surface most of the time. They just […]

READ MORE

Building a creative business?

Join 35,000+ creatives who have subscribed to Millo.

Let our experienced team share what we've learned about building a successful creative business.



Asking for referrals can be pretty nerve-wracking. The good news: If you do it right, you only have to do it once (per client). That’s the biggest value this post has to offer you. It gives you a process that […]

READ MORE

Where you've seen Millo:

Millo on CreativeLive Millo on LifeHackerMillo on Inc.com Millo on How Millo on the Fizzle Show Millo on Web Designer Depot Millo on Smashing Magazine

When it comes to getting paid, we run a pretty tight ship here at Web123, but it wasn’t always beer and skittles. A few years ago our Debtors used to always be sitting at $120,000+ outstanding. It felt like we […]

READ MORE

Let’s pretend the internet doesn’t exist. Given that you are reading this blog while online I appreciate such a concept may be pretty hard to get your head around but please, bear with me. Picture the scene. You’ve left your […]

READ MORE

Raising rates can be done in two ways: Rip off the band-aid. Say, “To hell with it!” and raise them now, without warning (or with warning), and let the pieces fall where they may. 2) With the method outlined in […]

READ MORE

I’m going to share with you a list of ridiculous demands my company has been asked of by clients recently. I’m sure you’ll nod along. You might even get a laugh or two…or a few tears, if you’ve been pushed […]

READ MORE

Whether you’re a rookie or a veteran, everybody wants to look like a polished pro. Most of us know the basics: always use a contract under promise and over deliver spend within your means never burn bridges But we’re all […]

READ MORE

Okay, the headline does look a little BuzzFeed-ish, I give you that, so let’s just get the record straight before we get going. This post won’t be about things like: “You need to build a Twitter following or your business will fail!” […]

READ MORE

Here’s an idea: people – including clients – are generally not bad, bitter, or overall evil. It’s just the circumstance that sometimes result in us – the freelancers – getting screwed during the process. I really believe this is true, […]

READ MORE

As creative freelancers and business owners, we all know written contracts are useful – no, necessary – when dealing with customers. After all, we’ve all been reading Graphic Design Blender, haven’t we? Whether it’s a $2,000 logo or a $20,000 […]

READ MORE

I love direct mail. The fact that the world has gone digital just makes it even more relevant than ever. We’re so inundated with emails and Facebook and all the rest that holding a printed, crisp, personal letter has a […]

READ MORE

Back in the early days of our creative marketing business, Clients from Hell was a gift from the universe. It kept me sane, reading all of those stories from fellow comrades in arms. Now, however, I have a much different […]

READ MORE

A couple weeks ago, Karol wrote a great post about not getting cheated by your design clients. In that post, we recommended (as we always do) that you have a signed contract with most of your clients. But in the […]

READ MORE

A few days ago, the phone rang at 10am. “Reliable! This is Lou,” my wife and business partner, Lou, said. (We run a design / marketing agency, but recently started Reliable: our new PSD to HTML & WordPress company). She […]

READ MORE

Thank you for applying; we went with someone more experienced. I heard that plenty coming straight out of college, and I bet you have, too. With today’s job market, recent and upcoming college grads are increasingly looking toward freelancing to […]

READ MORE

Every once in a while, we all come across a client who knows nothing about websites and has never even owned one. And although this introduces some unique challenges, we still want to help, right? However, if we decide to […]

READ MORE

Last year I attended a digital marketing conference in San Fran. I had three objectives: Learn cool stuff I could use for my own businesses and to help my clients. Pick up potential clients. Eat a lot of that famous […]

READ MORE

If you’re not careful as a freelancer, it can be easy to get caught up in the heat of the moment when talking with a client. But whatever you do, don’t let one of these phrases slip out while you’re […]

READ MORE

Well that’s an odd headline, isn’t it? Calling out the almighty clients like that? Don’t get me wrong, I’d much rather live in a world where every project reaches its completion and no party gets the short end of the […]

READ MORE

Have you ever struggled to write a contract for ongoing work? You’re not alone. One Millo reader commented: Love the article you posted today about freelance with a contract. I’m curious, I can’t seem to find much out there for inspiration […]

READ MORE

It’s so nerve-wracking to hit “Send” on an email that contains a proposal. “Did I price too high? Too low? Did I leave anything out? They’re going to hate it, aren’t they? Crap, maybe I should’ve priced it lower. Ahhhh!” […]

READ MORE

Remember that time you created the most amazing logo concepts for that client? You smashed it out of the park. Completely nailed the brief. So excited by your own ability you couldn’t wipe the smirk off your face as you […]

READ MORE

Contracts are one of the most talked about and most written about topics on freelance and design sites. It’s no secret that we should all have them and use them. They protect us and they protect our clients and keep […]

READ MORE

AdWords Express has been a super powerful tool we’ve used to get more new clients for our creative agency. It’s gotten to the point where we turn it on / off as needed. On = contact form submissions almost instantly […]

READ MORE

Almost every business out there uses social media. But there’s no doubt some people use it better than others. You’ve probably seen a company with a wildly successful social media post or hundreds and thousands of followers and wondered: “What […]

READ MORE

Whether you’re a new freelancer, a freelancer-to-be, or a freelancer with a few (okay, a lot of) years under your belt, one of the most efficient ways to learn is from mistakes…preferably some someone else’s. But that’s not always easy […]

READ MORE

One of the most powerful lessons I’ve ever learned came from my first mentor, my half-brother Steve. I called him complaining about some clients and the crazy revisions they wanted and he said… “You know, dude… When stuff like this […]

READ MORE

We all know by now that it’s important to have a contract, and to use it. Everybody should have one to make sure they don’t get taken advantage of. That doesn’t just apply to freelancers. Guess who else should, and […]

READ MORE

There are probably some things you do to say “thank you” to all of your clients: send them holiday greetings, thank them for their business, and maybe even provide a small referral discount. But what about those clients that are […]

READ MORE

If I asked the Millo community which clients they’d most prefer to have, I’m guessing 99% of you would say, “the ones that pay.” (Or some derivative of that.) Am I right? However, just because a client pays well and pays […]

READ MORE

When you’re first starting out as a freelancer, it’s easy to get caught in the trap of offering discounts, cutting rates, or doing work completely free. Even as a seasoned freelancer, if you’re not careful, you might end up using […]

READ MORE

I was recently working on landing a new client that I was excited to work with. Everything went great, they accepted my quote, they sent a great creative brief and it looked like everything was going to go smoothly. When […]

READ MORE

Do you have a dribble account, share all your work to social networks or constantly ask for critiques of your work from other designers? Non of those things are bad in and of themselves. They could however be symptoms of […]

READ MORE

One of the most common pieces of advice I see freelancers offering other freelancers is “get referrals.” That’s because it is one of the best pieces of advice there is. Referrals are one of the best ways to get new clients. They […]

READ MORE

Are you one of those designers who uses a web portfolio to show off their work and find new clients? You’re in good company because most designers do the same. And most designers also rely on an analytical tool (like […]

READ MORE

In a perfect world, clients would have ample room in their budgets for design work and would happily pay you immediately upon project completion. But who knows if they even have designers in Heaven, so let’s focus on life here […]

READ MORE

Regardless of how great you are at building great business relationships, nearly every designer finds themselves (eventually) at odds with at least one client. You know what I’m talking about. The client is pretty picky, always asking for revisions or […]

READ MORE

Last January, our website development team was struggling for a way to break out of our old market and into a new, more profitable niche. How we did it could work for your business too. Let me explain: Whether your […]

READ MORE

Here at Millo we talk a lot about how to convince your design clients to hire you again (and again and again and again). We’ve talked about upselling your next design project and when the right time is to ask […]

READ MORE

Have you ever had a client ask you to do something outside of your realm of expertise? Maybe they want some extensive customization to their WordPress theme. Or a fillable PDF form that calculates based on user input. Or some […]

READ MORE

Can you believe it’s already December? If you’re like me, you’re scrambling to put together something for your best clients in time for the holidays. But what to do? And how can you afford it – December generally being a […]

READ MORE