How interviewing our top 10 clients helped us grow & improve our business

Meet Pat the Baker. Pat loves baking cakes, and one sunny morning decided that he wanted to bake the most perfect, delicious, beautiful cake for his new friend, Patty. But Pat had a problem… … He ...

Do this when a client is angry & disrespectful to you in person or on the phone

A terrible jittery feeling spread through my stomach. The lump in my throat hardened and my head began to spin. ‘How did I find myself in this situation?’ I asked myself, heart sinking. I was on t...

Get more clients by defining your USP + Tips & Exercises

Finding your unique selling proposition is critical to your success—so why do so many freelancers and solopreneurs forget to focus on this critical element? And why is it so important? In today’s ...

How sketching will take your design process to the next level

For a long time now it’s been evident that soon technology will rule the world (if it doesn’t already). It seems as though every day surprising amounts of new electronic gadgets are introduced, an...