The hidden deadly cost of saying “yes” to a new client

In order to really grow your freelance business, you should take on FEWER clients. It seems counter-intuitive at first. Fewer clients = more revenue and growth? How? The thing I’ve learned about...

Scope creep is great for your business—if you handle it like this

I remember receiving some bad news earlier in my career from a client that I was doing some identity work for. We’d finished the logo, moved on to the stationery, and were just about to wrap thi...

How to gracefully tell a client you’re raising your rates

“How do I gracefully tell a client I am increasing my rates? I’m upping my hourly rate by about 35%, which is approximately a $12 increase. This client is bigger than any of my other clien...

Set expectations from the get-go with a Client Welcome Packet

Ever notice how Amazon packages routinely come earlier than expected? They’ll tell you the package will arrive on or by the 27th, and when the package shows up on the 23rd, you are pleasantly su...

5 Email scripts for following up when a client is unresponsive

Unresponsive clients can be a real headache…so what should you do when you don’t hear back from a client? This post shares my own experiences and best practices for following up with clien...