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A couple weeks ago, Karol wrote a great post about not getting cheated by your design clients. In that post, we recommended (as we always do) that you have a signed contract with most of your clients. But in the […]

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A few days ago, the phone rang at 10am. “Reliable! This is Lou,” my wife and business partner, Lou, said. (We run a design / marketing agency, but recently started Reliable: our new PSD to HTML & WordPress company). She […]

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Thank you for applying; we went with someone more experienced. I heard that plenty coming straight out of college, and I bet you have, too. With today’s job market, recent and upcoming college grads are increasingly looking toward freelancing to […]

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Every once in a while, we all come across a client who knows nothing about websites and has never even owned one. And although this introduces some unique challenges, we still want to help, right? However, if we decide to […]

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Last year I attended a digital marketing conference in San Fran. I had three objectives: Learn cool stuff I could use for my own businesses and to help my clients. Pick up potential clients. Eat a lot of that famous […]

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If you’re not careful as a freelancer, it can be easy to get caught up in the heat of the moment when talking with a client. But whatever you do, don’t let one of these phrases slip out while you’re […]

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Well that’s an odd headline, isn’t it? Calling out the almighty clients like that? Don’t get me wrong, I’d much rather live in a world where every project reaches its completion and no party gets the short end of the […]

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Have you ever struggled to write a contract for ongoing work? You’re not alone. One Millo reader commented: Love the article you posted today about freelance with a contract. I’m curious, I can’t seem to find much out there for inspiration […]

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It’s so nerve-wracking to hit “Send” on an email that contains a proposal. “Did I price too high? Too low? Did I leave anything out? They’re going to hate it, aren’t they? Crap, maybe I should’ve priced it lower. Ahhhh!” […]

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Remember that time you created the most amazing logo concepts for that client? You smashed it out of the park. Completely nailed the brief. So excited by your own ability you couldn’t wipe the smirk off your face as you […]

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Contracts are one of the most talked about and most written about topics on freelance and design sites. It’s no secret that we should all have them and use them. They protect us and they protect our clients and keep […]

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AdWords Express has been a super powerful tool we’ve used to get more new clients for our creative agency. It’s gotten to the point where we turn it on / off as needed. On = contact form submissions almost instantly […]

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Almost every business out there uses social media. But there’s no doubt some people use it better than others. You’ve probably seen a company with a wildly successful social media post or hundreds and thousands of followers and wondered: “What […]

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Whether you’re a new freelancer, a freelancer-to-be, or a freelancer with a few (okay, a lot of) years under your belt, one of the most efficient ways to learn is from mistakes…preferably some someone else’s. But that’s not always easy […]

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One of the most powerful lessons I’ve ever learned came from my first mentor, my half-brother Steve. I called him complaining about some clients and the crazy revisions they wanted and he said… “You know, dude… When stuff like this […]

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We all know by now that it’s important to have a contract, and to use it. Everybody should have one to make sure they don’t get taken advantage of. That doesn’t just apply to freelancers. Guess who else should, and […]

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There are probably some things you do to say “thank you” to all of your clients: send them holiday greetings, thank them for their business, and maybe even provide a small referral discount. But what about those clients that are […]

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If I asked the Millo community which clients they’d most prefer to have, I’m guessing 99% of you would say, “the ones that pay.” (Or some derivative of that.) Am I right? However, just because a client pays well and pays […]

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When you’re first starting out as a freelancer, it’s easy to get caught in the trap of offering discounts, cutting rates, or doing work completely free. Even as a seasoned freelancer, if you’re not careful, you might end up using […]

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I was recently working on landing a new client that I was excited to work with. Everything went great, they accepted my quote, they sent a great creative brief and it looked like everything was going to go smoothly. When […]

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Do you have a dribble account, share all your work to social networks or constantly ask for critiques of your work from other designers? Non of those things are bad in and of themselves. They could however be symptoms of […]

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One of the most common pieces of advice I see freelancers offering other freelancers is “get referrals.” That’s because it is one of the best pieces of advice there is. Referrals are one of the best ways to get new clients. They […]

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Are you one of those designers who uses a web portfolio to show off their work and find new clients? You’re in good company because most designers do the same. And most designers also rely on an analytical tool (like […]

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In a perfect world, clients would have ample room in their budgets for design work and would happily pay you immediately upon project completion. But who knows if they even have designers in Heaven, so let’s focus on life here […]

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Regardless of how great you are at building great business relationships, nearly every designer finds themselves (eventually) at odds with at least one client. You know what I’m talking about. The client is pretty picky, always asking for revisions or […]

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Last January, our website development team was struggling for a way to break out of our old market and into a new, more profitable niche. How we did it could work for your business too. Let me explain: Whether your […]

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Here at Millo we talk a lot about how to convince your design clients to hire you again (and again and again and again). We’ve talked about upselling your next design project and when the right time is to ask […]

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Have you ever had a client ask you to do something outside of your realm of expertise? Maybe they want some extensive customization to their WordPress theme. Or a fillable PDF form that calculates based on user input. Or some […]

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Can you believe it’s already December? If you’re like me, you’re scrambling to put together something for your best clients in time for the holidays. But what to do? And how can you afford it – December generally being a […]

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It’s a common voice all entrepreneurs hear inside their heads: “Will anyone actually pay me real money for this?” “Why would anyone pay me when there are so many other experts out there?” “Who am I to build a business around what I […]

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Yesterday, my wife, two kids and I got our family pictures taken. And, of course, I filled my life with all sorts of things that kept me from getting my hair cut until the very day of the photos: a […]

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Every freelancer has probably met a client who is extremely busy. This so-called busy client is an individual who has contacted you seeking for your services. Not only does he know what he wants, he is also conscious about the […]

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So you’ve got this potential lead. You meet with them, go over their needs and wants, and you’re all pretty excited about getting started. And then they review your design quote. “Oh. We were thinking more in the <subtract 50%> […]

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It seems like everybody now has a copy of Photoshop, Illustrator or some form of design software. The internet has made once exclusive design tools accessible to everyone. It’s not hard to imagine that people might start to ask themselves […]

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Today, in the first episode of our Q&A series, I tackle a question I hear pretty frequently: “How do I handle a freelance client who treats me like an employee?” If you’re reading this post in an RSS reader or […]

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“Well, maybe just one more day to see if they pay.” Have you ever said this to yourself? (I have.) One of the most troublesome parts of freelancing is invoicing and collecting payment. Nobody likes to be the bill collector, […]

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Let’s say you’ve spent hours on designing a website mockup for a new client, only to have a huge list of changes sent back that will for sure ruin your work. Have you ever dealt with a client situation like […]

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Have you ever had trouble getting clients to pay invoices? Have you ever felt anxious, fearful, or “weird” about billing a client for your time? Have you ever had to haggle with a client over an invoice? If so, this […]

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Freemium. If you’ve never heard of it, it’s a business model (term coined by Chris Anderson in The Long Tail) where you offer part of your services for free and encourage your customers to upgrade to a premium (paid) version. […]

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When you’re striking out on your own as a freelancer, there’s a lot to handle. You have to get your web presence going, build a business plan and a marketing plan, reach out to potential clients, and update your software. […]

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A note from Preston: This is possibly one of the most important blog posts I have ever written. I didn’t mean for it to be, but by the time I was finished, I realized how insanely important this message is. […]

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I recently read this comment from a pessimist in the freelance community: “Freelancing is a joke! There is no money in web design unless you are employed full-time by a company making a salary. Nobody pays real money anymore. They […]

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A picture is worth 1,000 words. Keep that in mind when you go to your next potential client meeting. You want to make a great first impression and win the account. While what you say and how you act are […]

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Sounds kind of epic: a single freelancer working from home wins a client over a big agency working in a local brick and mortar location, just by providing a killer design proposal. Believe me – it’s possible, because I did […]

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